Terms of Service

1. Account creation

• You must be at least 16 years old to use the Service. Cross-border jurisdictions imposing a higher age of digital consent prevail where applicable.
• You agree to provide accurate, current and complete information (name, date of birth, email) and to keep it up to date.
• You may hold only one active account per natural person. Tutor and student capacities are toggled on the single account.
• You are responsible for safeguarding your credentials, two-factor secret and passkeys. Notify us promptly of any suspected unauthorised access.

2. Acceptable use

You agree not to use the Service to:

• Harass, intimidate, threaten or otherwise harm any other user, in particular minors.
• Infringe any third-party intellectual property, publicity or privacy rights.
• Solicit off-platform contact for the purpose of avoiding Kadensy commission, including but not limited to sharing personal email, messaging-app handles or payment instructions with the intent of transacting outside the Service.
• Upload, post or transmit content that is unlawful, fraudulent, defamatory, obscene or sexually explicit.
• Use the Service to advertise unrelated products or to send unsolicited communications.
• Attempt to interfere with, probe or disrupt the Service, including by bypassing rate limits, scraping at scale, or reverse-engineering non-public APIs.

We reserve the right to suspend or terminate any account that violates these rules, with or without prior notice depending on severity.

3. Lessons, credits and payments

• Students fund a credit wallet via Stripe. Credits never expire while the account remains active.
• Credit purchases are non-refundable except where required by mandatory consumer law (including the 14-day cooling-off period for unused, recently purchased credits under EU Directive 2011/83/EU) or under the published refund policy.
• Booking a lesson reserves credits from the student wallet. Credits are charged to the tutor wallet as the lesson is delivered, minute by minute, in line with the lesson billing engine.
• Tutors are paid via Stripe Connect Express. Onboarding to Connect is required before any payout can be issued.
• Kadensy retains a platform commission of 20% of gross lesson revenue. Tips paid to tutors are transferred in full.
• VAT and other applicable taxes are calculated on the buyer’s country of residence and remitted as required.
• Cancellation, no-show and refund rules are published in the Help Center and form part of these Terms by reference.

4. Tutor obligations

• Provide accurate qualifications, biography and profile media.
• Complete Stripe Connect Express KYC and provide tax information where required.
• Attend booked lessons on time, in a professional manner, and from a quiet environment.
• Comply with our content moderation and Trust & Safety policies.

5. Intellectual property

Kadensy and its licensors retain all rights, title and interest in the Service, the software, the brand and the site content. You retain ownership of the content you upload (profile media, whiteboard work, messages); by submitting it you grant Kadensy a worldwide, non-exclusive, royalty-free licence to host, store, display and transmit that content solely to operate the Service.

6. Termination and anonymisation

You may close your account at any time from the account settings. On closure, directly identifying fields (name, email, avatar, bio, etc.) are anonymised. Financial records (payments, payouts, wallet transactions, tax data and the associated lessons) are retained for 10 years in line with accounting, tax and anti-money-laundering obligations.

Kadensy may suspend or terminate access immediately, with or without prior notice, where it has reasonable grounds to suspect fraud, abuse, breach of these Terms, or risk to other users.

7. Warranties and liability

The Service is provided “as is”. To the maximum extent permitted by applicable law, Kadensy disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Tutors are independent providers; Kadensy is not responsible for the pedagogical content, accuracy or outcomes of individual lessons.

Where liability cannot be excluded under mandatory consumer law, our aggregate liability arising from or in connection with the Service is limited to the total amount paid by the affected user to Kadensy during the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability for gross negligence, wilful misconduct, death or personal injury, or for any other liability that cannot be excluded by law.

8. Governing law and jurisdiction

These Terms are governed by the laws of France, without regard to its conflict-of-law principles, and without prejudice to the mandatory consumer protection rules of the country of residence of the user.

Subject to mandatory rules on consumer jurisdiction, any dispute arising from or in connection with the Service shall fall under the exclusive jurisdiction of the competent courts of Paris, France.

EU consumers may also use the European Commission’s Online Dispute Resolution platform available at ec.europa.eu/consumers/odr.

9. Changes to these Terms

Material changes will be announced in-app at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

10. Contact

For any question regarding these Terms, write to legal@kadensy.com (placeholder — to be confirmed).